The Financial services sector has been undergoing significant changes in the recent years. With the onset of Covid-19, Financial Services companies are adopting changes in the work environment with deployment of technology enabled work style. Companies are also working towards better ways to keep the employees engaged with effective communication and leadership guidance. There are also a range of actions emerging across banks to protect and communicate with clients as customer engagement has become more important than ever. There was a massive surge in customer demand for digital channels and FS companies adopting various strategic initiatives to cater to growing digitization demand. Further, as financial stability of companies in the sector will be impacted across all dimensions – fees, interest and non-interest revenue, expenses etc., it becomes imperative to have a solid control on financial operations and risk management activities.
